Return & Exchange

Decorin Depot llc.

Shipping and Return: 


Decorin Depot offers shipping  your order with the most reliable freight carriers within 1-2 business days. Transit/Arrival times are usually 3-7 business days for the products to arrive, depending on your location not including the weekends and holidays. We’ll provide a tracking number after the item(s) ships so customer can track the shipment online. The freight company will contact the receiver in advance to schedule a delivery date and time; we recommend that you have help available upon arrival.

ALL DELIVERIES ARE CURBSIDE; the freight company is only responsible for unloading this item off the truck however, they might bring it onto your driveway/garage (if accessible for the truck), but not to your backyard or anywhere else inside the house. We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for delays in transit beyond our reasonable control. Additional shipping fees will be applied for limited access areas such as but not limited to island, rural areas, etc.


Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It’s normal for the packaging to show some wear. Also DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in original package as with any other product that must be returned whether for refund, exchange or replacement. NO EXCEPTIONS.


The buyer or the representative of the buyer may choose to pick up the item(s) purchased if item(s) are confirmed to be in stock. The item(s) can be picked-up only during the hours of operation. ID confirmation will be required at the time of the pick-up. If requested, the Decorin Depot personnel “ will provide help” put item(s) to your vehicle. Decorin Depot is not responsible for any damage to the either vehicle or the merchandise during pick-up.

Return Policy:

We gladly accept uninstalled/undamaged/unaltered merchandise (in the original condition sold and accompanied by an appropriate proof of purchase), within 30 days of the purchase date, for a refund in the original form of payment or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at Please note that returns will need to be sent to the following address, 121 Meadow Street, UNIT A, Hackensack, NJ, 07601, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your residence is out of States, receiving  your goods may take longer than expected. Contact customer service for the shipping rates via email Local delivery charge for shipping is $125.00 and return is $125.00

You can always contact us for any return questions at


If you decide to return the product or refuse the item when there is no freight damage for any other reasons after/at the item Shipped or arrival, the return policy is then in effect Return must be in its original packing and condition. Any items returned without its original packaging with are subject to 25% restocking fee. Buyer is responsible for original shipping costs and return shipping costs for the return freight to our warehouse. Contact customer service for the shipping rates via email Local delivery charge for shipping is $125.00 and return is $125.00

All returns are subject to inspection.

No refunds will be issued on any items that’s not returned in original/ shipped condition.

Cancellations received after shipping, delivery or pick-up is treated as a return – see Returns and (Non-Damage returns) section for details.

Please note the surface characteristics of natural marbles, granites used for vanity tops are as subjective as it gets. Natural veining, crystal lines, local crystallization sometimes can be interpreted as defects as per the personal taste. There is no opportunity to tailor to each individual’s taste in marble, granites characteristics. Also, some of our furniture is handmade and there might be characters to each item that can be interpreted as imperfection. The pictures are for representational purposes only; they may not be exactly the same as you see on your screen. We do not consider these characteristics as reasons for delivery refusal.

Visible Damages, Wrong Item and Issues

If damage is discovered after the freight bill is signed, the buyer is responsible for filing a claim with Decorin Depot customer service department within 5 business days after receiving item by contacting via email

Return must be in its original packaging or well packed for freight. Photos are required to be sent via email to: showing the damage. We will review your claim and replace the merchandise if necessary. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the Quartz, we reserve the rights to provide material, credit.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If there’s a visible damage when you receive the package simply contact to sales and refuse the shipment and we will replace your order free of charge.

Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored.

NOTE the damage on the Bill Of Lading.

Take pictures of the damaged package, send it to

(If you refuse an item for any reason other than damage, you will be billed original shipping costs and return shipping cost to return the freight) charge for shipping is $125.00 and return is $125.00

Non-Returnable Items

Unfortunately, we cannot accept returns on sale items, gift cards, all special orders, custom vanities, cut to size vanity tops, showroom samples, any discounted sales are final, non-returnable.

Certain types of items cannot be returned, custom products (such as special orders or personalized items).

Please get in touch if you have questions or concerns about your specific item.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if merchandise is being not shipped  you have the right to cancel or return your order within 2 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.